FREQUENTLY ASKED QUESTIONS
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FREQUENTLY ASKED QUESTIONS •
We know that starting a new skincare journey or exploring advanced treatments can come with a lot of questions, and we’re here to help.
From what to expect during your first visit to how to prepare for a treatment and aftercare tips, we’ve got you covered. Our goal is to ensure you feel informed and confident about every step toward achieving your skincare goals. If you don’t see your question here, please reach out—we’re always happy to help!
Q: How do you ensure a safe and clean environment for guests?
Your health and safety are our top priority, and we’ve implemented rigorous protocols to ensure a clean, welcoming environment for every visit. Each day, we uphold strict cleaning and sanitizing standards across all spaces, from treatment rooms to common areas like our lobby and lounge. Between every guest, treatment rooms are meticulously sanitized, with all surfaces and handles thoroughly disinfected. Fresh sheets, gowns, and towels are provided for each service, so you can relax knowing your wellness is at the forefront.
To protect our team and guests, we kindly ask that you reschedule if you are feeling unwell, have been sick recently, or have been in contact with anyone who is ill. Thank you for helping us maintain a safe, rejuvenating experience for everyone.
Q: How can I help maintain a relaxing atmosphere during my spa visit?
One of the best parts of your spa experience is the chance to escape and truly unwind. To keep the atmosphere calm and serene, please silence your cell phones, allowing yourself and others to fully enjoy this peaceful retreat.
Q: Why should I arrive early for my first appointment?
To fully enjoy your spa experience, we recommend arriving 15-20 minutes before your appointment if you're a first-time client. This allows time to complete any paperwork, settle into the relaxing atmosphere, and ease your transition from the outside world into the calming oasis of the spa. Arriving early ensures you can check in, unwind, and fully prepare to be pampered.
Q: What should I wear during my spa treatment?
Slip into ultimate comfort with our plush spa gowns, head wraps, and cozy slippers as you prepare for your treatment. Your heated bed awaits! Feel free to undress to your comfort level—undergarments are optional, so you can relax, unwind, and enjoy your time nestled between the warm sheets.
Q: What is the recommended gratuity for my service?
Gratuities at OC Skin Babe are appreciated and typically range between 18% to 22% of the treatment price. However, we understand and respect that tipping is a personal choice. For your convenience and to help avoid processing fees, cash or Venmo is our preferred method for gratuities.
Q: Is there a consultation included with my treatment?
Enjoy a complimentary consultation before every facial or treatment, where we’ll personalize your experience to target your unique skincare needs and goals. This time is dedicated to understanding your skin better, ensuring you receive the most effective and tailored results.
Q: What should I know about using an OC Skin Babe gift certificate?
Gift certificates at OC Skin Babe make the perfect treat and are valid for one year from the purchase date. Please note that they are non-refundable and cannot be redeemed for cash. To enjoy your service, simply present the gift certificate at the time of your appointment.
Q: Why aren’t children allowed in the spa?
For the safety and comfort of all our guests, we ask that children not be brought into the spa. Our treatment rooms contain various professional tools, chemical peels, and hot wax, which are not suitable for little ones. We appreciate your understanding in helping us maintain a safe environment.
Q: Why can’t I bring my pet or service animal into the spa?
For the safety and well-being of all our guests, we kindly ask that you leave pets, including service animals, at home. The presence of animals in our treatment rooms can result in significant fines and jeopardize our ability to operate legally. We appreciate your cooperation in helping us maintain a safe, professional environment.
Q: What happens if I miss my appointment or need to cancel?
Your spa treatments at OC Skin Babe are reserved specifically for you, and we truly value your business. We understand that emergencies and illnesses may arise, and we kindly ask that you respect our scheduling policies. Missing an appointment means that another client could have had that same time slot. To help you remember, we send automated text reminders and confirmations a few days and the day before your appointment. We appreciate your understanding and cooperation.
Q: What is your cancellation policy?
We understand that life happens, but to ensure we can accommodate all our clients, we kindly ask for a 24-hour notice if you need to cancel or reschedule. Cancellations made within 24 hours of your appointment will incur a 50% charge of your scheduled service amount.
In the case of a no-show, we will charge 100% of the service amount, as this prevents us from offering your appointment time to another guest. We appreciate your understanding and cooperation in helping us maintain the highest level of service for all our clients.
Q: What happens if I’m running late for my appointment?
We understand that things don’t always go as planned. If you find yourself running late, please text us to let us know as soon as possible. While we’ll do our best to accommodate you, please note that out of respect for our next client, we may not be able to provide the full service time if you arrive late. If you’re more than 15 minutes behind, we may need to reschedule your appointment to ensure we can give you the attention and care you deserve.
Q: What happens if I miss my appointment without canceling?
No-shows are disruptive to our scheduling and prevent us from providing the best service to all of our clients. If you miss your appointment without notice, you will forfeit your deposit and will not be permitted to rebook. We appreciate your understanding and respect for our time and other clients.
Q: How can I pay for my appointment and is there a deposit required?
To confirm your appointment, we require a 50% deposit, which can be made using all major credit cards. We also accept Venmo, Zelle, and exact cash. Please note, we do not accept personal checks. Additionally, prices are subject to change, so we encourage you to confirm details when booking.
Q: Can I receive a refund for my service?
All services are non-refundable. We are committed to providing the best experience and results possible, and if you have any concerns or questions about your treatment, please reach out to us—we’re here to ensure you’re completely satisfied.
Q: Do I need to use my series of treatments within a certain time?
To ensure you get the most out of your investment, all series of facials, peels, tans, microneedling, or Jet Plasma must be used within one year of purchase. Any treatments not used within this time frame may be subject to price increases.
If you have any other questions or need further clarification, don’t hesitate to reach out to us. We’re happy to assist and ensure you feel confident and comfortable before your visit. Your experience at OC Skin Babe is our priority, and we’re here to help every step of the way.